Cancellations, Returns & Exchanges

Cancellation Policy
You may cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. 

No Quibble Guarantee
We hope you will love your purelivingcollection purchase. Should you find it unsuitable or are not entirely satisfied, provided you return it to us within 1 month of receipt, unused, in perfect condition and with the original packaging, you will be entitled to a refund or exchange. 

Please take extra care to read our the washing label carefully as we cannot accept items for a refund or exchange if they have been damaged in the wash. 

Returning your Pure Living Collection Product

We'd appreciate it if you could contact us to confirm your wish to return all or part of your order. We shall then confirm the appropriate address to which the item/s should be sent. 

Returned products should reach us within 1 month of receipt complete with your name and order number. Please ensure that all returns are packed and labelled carefully. Goods are returned at your own expense. We recommend you obtain proof of posting as we cannot accept responsibility for parcels that are lost or damaged in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty. 

PLEASE CONTACT US FOR THE CORRECT RETURNS ADDRESS IN ADVANCE 

This helps us identify those parcels received and helps speed up the refund process. 

Please note that replacements for exchange or damaged goods will not be despatched until the original item has been received and undergone a quality control check at our warehouse. 

Receiving a Refund 

Refunds to you will be made within 30 days of the date of receipt of returned items. All undamaged correctly returned products will be credited to the original purchasers credit or debit card including sales taxes for all EU country shipments including shipping charges. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). 

Returns Policy For Items On Sale 
Same policy as above.